FAQ

Nomadic Planet is a new video on demand service accessible through a monthly or annual subscription. NomadicPlanet.tv offers international documentaries and films selected by motor homes and camper vans enthusiasts. To use the service, you need to create an account and have a valid subscription.

You can subscribe through the website Nomadicplanet.tv by clicking on the "Sign up now" button.

A monthly subscription to Nomadic Planet TV includes a free first week. If you’ve enjoyed using the service during this first week, your subscription will be automatically renewed for as long as you want.

Once your Nomadic Planet TV subscription has been confirmed, you can view all of Nomadic Planet TV’s content. Access to Nomadic Planet TV’s content is guaranteed on the Nomadic Planet TV website.

There are several ways to create a Nomadic Planet TV account on the website:
- Click on Log In on the home page or in the side menu. On the Log In page, click on the "Sign Up Now" button and follow the instructions.
- Click on Subscribe in the side menu and follow the instructions.

Creating a Nomadic Planet TV account is essential; without one, you won’t be able to benefit from your subscription on all the platforms which can access the service. A Nomadic Planet TV account also ensures that you’re the first to find out about any updates and improvements made to the service.

No! Nomadic Planet TV is not part of Watch It.

You can access the content available in the country in which you’ve subscribed to Nomadic Planet TV. So if you subscribe to Nomadic Planet TV in the United Kingdom, you’ll only have access to content available in the United Kingdom.

You can access your subscription when travelling to another country within the European Union; it’s just like accessing it at home.

Log in to the Nomadic Planet TV website with your current login/password. Once you’ve logged in, go to “My account” and click on “Change my password”. Enter your current password, followed by your new password. Confirm the change to complete the process.

If you can’t log in, please check the following:
- Make sure that you’re connected to the Internet
- Make sure that you’re using the right login/password
- If you’ve forgotten your password, please click on the “Forgotten password” button on the Log in page. If you still can’t log in, please contact our Technical Support team: [email protected]

If your chosen content won’t play correctly, please check the following:
- Is your subscription still active?
- Are you connected to the Internet? If the problem persists, please contact our Technical Support team: [email protected]

You will be billed depending on your chosen payment method:
- Credit/debit card: your subscription is billed at the end of each period, using your bank account, from the date of your initial subscription.
- PayPal: your subscription is billed at the end of each period, using your PayPal account, from the date of your initial subscription.

Once you’ve confirmed your subscription to the package of your choice, you’ll have unlimited access to all the channels included in the package. Access to videos requires a 3G/4G connection or Wi-Fi to ensure very high-quality videos. Video quality depends on the quality of your Internet connection. The application uses a considerable amount of mobile data; we recommend using a Wi-Fi connection.

Use the Airplay/Chromecast button which appears on the video. The device will then start to show the video on your television. Please note: your mobile/tablet must be connected to the same Wi-Fi network as your media player device (Airplay/Chromecast).

Nomadic Planet TV is a service which can be accessed via any device connected to the Internet: a desktop computer, a laptop, a tablet or a smartphone. Use any Internet browser to visit the following address: www.nomadicplanet.tv.

If you want to contact our Support Team, please send an email to: [email protected]

Do you want to cancel your Nomadicplanet TV subscription? It couldn’t be simpler. All you need to do is click on “Unsubscribe” when viewing “My account” on the Nomadicplanet TV website. Please note that after cancelling your subscription, you’ll be able to continue watching Nomadicplanet TV until the end of your billing period. At the end of this period, your subscription will be cancelled, your account will no longer be debited and you’ll no longer be able to access the service.

Please send an email to our Technical Support team: [email protected]

If your video does not start playing automatically, please check that your browser allows it :
Firefox:
- Click on the menu button>permission>autoplay.
- Click on the first tab and select "allow audio and video".
Safari (macOS):
- Press the safari button>preferences>website.
- Go to the tab for our site and select "always allow".